IWeb User Guide

Change/Reset Password

Users can change their password themselves using the Change Password link on the menu. Under certain circumstances, new users can be prompted via email to reset their password. See the information for each below. (Note: For some users, passwords can only be changed/reset using the link on the SSO login page.)

Change Password

Your state or organization may have specific rules on how often you should change your password, but it should be changed at least every 90 days. To change your password, click Change Password on the menu on the left.

Note icon Before you change your password, make sure your email address is up-to-date. Click the "here" link to go to the Personal Settings page. Click Update for the Update Contact Information section, add or edit your email address as needed, and click Save. Return to the Change Password page by clicking Change Password in the menu.

On the Change Password page, read any instructions that may be listed, and then enter your current password and a new password, then enter it again to confirm it. Click Submit after the passwords have been entered.

If any errors occur while changing your password, such as the current password is incorrect or the new password is too short, an error message will display in red at the top of the page.

If you decide not to change your password, click Cancel to abort the process and return to the Home page.

Reset Password (New Users)

New users can be sent an email request to reset their password if the following criteria are met:

The Administration > Settings > Password Rules > Only Allow User Created Passwords option is selected (enabled).
The Administration > Settings > Properties > Email Settings > Updated password email text textbox contains content that will be included in the email sent to users.
An accurate email address exists for each user who will be sent the password reset request.

When the new user receives the email invitation to reset their password, they must click on the URL link included in the email. The Set New Password page opens. The will enter the information in the fields (all of the fields are required) and click Submit. (They can click the Reset button to clear the fields and start over.)

Field	Description
User Name	If not pre-populated, enter the new user's username. This field is required.
Email	If not pre-populated, enter the new user's email address. This field is required and must be a valid email address.
New Password	Enter the new password. If password administrative properties have been configured, an error message may appear indicating any of the following: Password must contain at least one uppercase letter Password must contain at least one lowercase letter Password must contain at least one number
New Password (again)	Enter the new password again.